At Silky Smooth, we respect our customers and understand that you are concerned about privacy, so we’ve instituted policies intended to ensure that your personal information is handled safely and responsibly.
WHAT INFORMATION DO WE COLLECT?
We collect various types of information depending upon how you use our site. When you order from us, we collect your name, billing address, shipping address, email address, phone number, and credit card number (with expiration date). When you become a Silky Smooth registered user, we collect your name, mailing address, email address, birth date and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. When you submit a question to customer service, we need your email address to respond, and you also may provide us with various additional information to help us answer your question. We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper. We may acquire customer lists from other parties so that we may invite new people to visit Silky Smooth.
At Silky Smooth, we use two kinds of cookies: session cookies and persistent cookies.
Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at Silky Smooth. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can’t add merchandise to your bag and carry it to Checkout.
Cookies can be used by a Web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At Silky Smooth, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
HOW DO WE USE YOUR INFORMATION?
We may use your information in a number of ways, including the following: To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site. For marketing and promotional purposes. For example, we send out email and direct mail to our online and store customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g. free gift wrap or shipping) on our site or in our stores.
DO WE SHARE YOUR INFORMATION?
The information gathered may be shared with third parties, including responsible companies with which we have a relationship. We also share the information with third parties, including responsible companies with which we have a relationship. For example: When you make a purchase, we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization. Some of our vendors may work closely with us to ship your order directly to you. In certain instances, we may share certain information about you with that vendor. Like other companies, Silky Smooth may use third party advertising companies to serve ads (e.g., banners or links) on its behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous. In most of the above situations, these third parties will receive your information because you will be visiting their Web sites or using their links and, in doing so, you may provide information directly to them. You therefore should refer to their privacy policies to understand how they handle your information and what kinds of choices you have. Silky Smooth also may share your personal information with outside companies that perform services for Silky Smooth. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for Silky Smooth, and Silky Smooth takes appropriate steps designed to ensure your information is used only to provide the services requested by Silky Smooth, and not for other purposes.
Additionally, Silky Smooth may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
And in the event that some or all of the business assets of Silky Smooth are sold or transferred, we generally would transfer the corresponding information about our customers.
WHAT CHOICES DO YOU HAVE REGARDING THE USE OF YOUR INFORMATION?
We provide you with a number of choices regarding our handling of your personal information.
If you do not want to receive emails from Silky Smooth and/or do not want us to share your information with unrelated third parties for marketing purposes, please submit a request electronically by doing the following:
Please send an email to email@example.com with the word “unsubscribe” in the subject line. In the e-mail please include “Please do not send me email” if you do not want us to send you e-mails or “No third party sharing” if you do not want us to share information with a third party.
Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us 10 business days from when the request was received to complete the removal.
You also may use the address and phone number above to request that we not disclose your personal information to unrelated third parties for marketing purposes. If you choose to write to us, please include your name, address and credit card account number (if you have one) and state “NO THIRD PARTY SHARING” in your request.
IS MY INFORMATION SECURE?
Silky Smooth is committed to doing its best to maintain the security of information collected on our site. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All data transmitted to and from the site is secured at all times by 256bit SSL security encryption.
Encryption is a process by which a message or information is scrambled while it is in transit to Silky Smooth. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient’s use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
Thank you for shopping with Silky Smooth.