Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 75 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 2 days. If you have purchased anything on Silky Smooth but didn’t receive it within the guaranteed delivery time, you can get a full refund.
The estimated delivery time for orders on Silky Smooth varies greatly between 7-60 business days due to the different shipping methods available for different countries, customs processing periods also vary greatly between countries. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 75 days.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of Silky Smooth (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of Silky Smooth
4. We will not refund your purchase if you’ve changed your mind or don’t like a product anymore
5. Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.
You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do this either by sending a message on our support page or through your PayPal account transaction.